Shipping & Return Policy

The orders for the user are delivered through registered domestic courier companies and/or speed post only. Orders are delivered within 10 days from the date of the order and/or payment or as per the delivery date agreed at the time of order confirmation and delivering of the shipment, subject to courier company / post office norms. Platform Owner shall not be liable for any delay in delivery by the courier company / postal authority. Delivery of all orders will be made to the address provided by the buyer at the time of purchase. Delivery of our services will be confirmed on your email ID as specified at the time of registration. If there are any shipping cost(s) levied by the seller or the Platform Owner (as the case be), the same is not refundable

Our offerings include perishable food items, we are unable to accept returns. However, we are fully committed to ensuring that every customer receives fresh, high-quality products.

If you experience any concerns related to the product’s taste or overall quality, we encourage you to reach out to our support team. Simply fill out the contact form on our website and share the details of your concern. Our team will review the matter promptly and provide a suitable resolution.

Damaged or Incorrect Items

Please inspect your package as soon as it arrives. If you notice any damage, defects, or receive an incorrect item, contact us immediately so we can investigate and take appropriate action to resolve the issue quickly and fairly.

Refund Policy

Once we’ve reviewed your concern and completed the necessary evaluation, we will inform you of the outcome regarding your refund request.

We have 7day return policy and exchange orders will be delivered in within 10 days from the date of your purchase. If 10 days have passed since your purchase, you will not be offered a return, exchange or refund of any kind. In order to become eligible for a return or an exchange, (i) the purchased item should be unused and in the same condition as you received it, (ii) the item must have original packaging, (iii) if the item that you purchased on a sale, then the item may not be eligible for a return / exchange. Further, only such items are replaced by us (based on an exchange request), if such items are found defective or damaged. You agree that there may be a certain category of products / items that are exempted from returns or refunds. Such categories of the products would be identified to you at the item of purchase. For exchange / return accepted request(s) (as applicable), once your returned product / item is received and inspected by us, we will send you an email to notify you about receipt of the returned / exchanged product. Further. If the same has been approved after the quality check at our end, your request (i.e. return / exchange) will be processed within 10 days.

If your refund is approved, it will be processed automatically to your original payment method. Please note that it may take a few business days for your bank or credit card provider to complete the transaction and reflect the refund in your account.

Cancellation Policy

This refund and cancellation policy outlines how you can cancel or seek a refund for a product / service that you have purchased through the Platform. Under this policy: Cancellations will only be considered if the request is made 7 days of placing the order. However, cancellation requests may not be entertained if the orders have been communicated to such sellers / merchant(s) listed on the Platform and they have initiated the process of shipping them, or the product is out for delivery. In such an event, you may choose to reject the product at the doorstep. In case of receipt of damaged or defective items, please report to our customer service team. The request would be entertained once the seller/ merchant listed on the Platform, has checked and determined the same at its own end. This should be reported within 7 days of receipt of products. In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 7 days of receiving the product. The customer service team after looking into your complaint will take an appropriate decision. In case of complaints regarding the products that come with a warranty from the manufacturers, please refer the issue to them. In case of any refunds approved by Tenali Ruchulu, it will take 7 days for the refund to be credited to original payment method.